Last updated: November 2025

Catalysts Helping Increase Potential (“CHiP”) is committed to creating a welcoming, inclusive, and respectful environment for every individual we serve. We believe all people deserve dignity, fairness, compassion, and equal access to support — regardless of their circumstances or background.

CHiP does not discriminate in its programs, services, activities, volunteer opportunities, or partnerships on the basis of:

• race
• color
• national origin
• citizenship status
• religion or faith
• sex or gender
• gender identity or expressionLast updated: November 2025

CHiP (Catalysts Helping Increase Potential) is committed to treating every individual with dignity, compassion, and respect. To ensure a safe and supportive environment for all, we outline the following rights and responsibilities for individuals receiving services from our organization.

Every individual receiving services from CHiP has the right to:

Be treated with kindness, dignity, and respect—regardless of background, circumstances, or personal history.

Receive services free from discrimination based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, veteran status, socioeconomic status, housing status, or criminal history.

Have personal information kept confidential except when:

• required by law
• needed to prevent immediate harm
• shared with your permission
• shared with CHiP staff/volunteers assisting with your case
   

Request assistance from any CHiP program, subject to availability, staffing, and eligibility.

Receive services in a respectful, safe, and supportive setting.

Receive clear explanations about services, referrals, or programs offered.

Accept or decline any service without penalty.

Share concerns about treatment or services without fear of retaliation.
Concerns can be shared directly with CHiP staff or leadership.

To help CHiP maintain a safe, respectful environment for all, clients are expected to:

1. Treat Others Respectfully

Show respect for staff, volunteers, and other clients.

2. Provide Honest Information

Give truthful and accurate information when requesting assistance.

3. Follow Safety Guidelines

Abide by site rules, safety instructions, and guidance from staff or volunteers.

4. Use Resources Responsibly

Use CHiP services and items (food, clothing, supplies, rides, etc.) appropriately and as intended.

5. Maintain Appropriate Behavior

Refrain from:

• violence or threats
• harassment
• abusive language
• illegal activity
• drug or alcohol use on premises
• disruptive behavior
   

Respect the privacy of other individuals receiving services.

Inform staff if your situation changes or if you no longer need certain services.

CHiP may modify, delay, or decline services when:

• resources are limited
• safety concerns are present
• eligibility requirements are not met
• staff or volunteer capacity is reduced
• behavior is unsafe or violates policy
   

We will always do our best to connect individuals to alternative resources when possible.

If you have concerns about your rights, treatment, or services, please contact:

Catalysts Helping Increase Potential (CHiP)
400 E 6th Street
Casa Grande, AZ 85122
📧 richard@manupandlead.org
📞 520-371-0004

• sexual orientation
• disability or medical condition
• age
• marital or family status
• pregnancy
• veteran status
• socioeconomic status
• housing status
• criminal history (except where required by law)
• any other characteristic protected by federal, state, or local law
   

All individuals are treated with dignity and respect, and every person has the right to receive assistance without fear of discrimination, judgment, or bias.

CHiP is committed to:

• Providing equitable access to services
• Offering support in a compassionate, respectful, non-judgmental manner
• Maintaining a safe and inclusive environment for clients, volunteers, and staff
• Ensuring compliance with all applicable civil rights laws
• Taking appropriate action if discrimination is reported or observed

If you believe you have experienced discrimination related to CHiP services, please contact:

Catalysts Helping Increase Potential (CHiP)
400 E 6th Street
Casa Grande, AZ 85122
📧 richard@manupandlead.org
📞 520-371-0004